#NotesApp
Careers / Trust & safety

Trust & safety team lead

Keep NotesApp safe: reports, suspensions and appeals, scams, and above all young members' safety.

Remote, anywhere in Nigeria · 20 hours a week, Monday to Friday, at times agreed with your manager · Salary and stock options · reports to The Chief of Staff

You'll lead trust and safety across journals, Media, lives, communities and Notes Life, working with Legal & compliance on takedowns and with Customer care on members' reports.

What you'll do

  • Review reports fairly and consistently against our terms, and decide appeals with someone new
  • Act within the hour on any risk to a child or young member
  • Find and remove scams, look-alike accounts and fake giving appeals
  • Keep the safety playbooks current and train the team

What we're looking for

  • 2+ years in trust and safety, content moderation, safeguarding or a related field
  • Sound judgement, written down: can explain every decision
  • Understands safeguarding for children and teens, and data protection basics
  • Lives and works in Nigeria, aged 18 or over, with a NIN and a Nigerian bank account
  • Writes short, plain, specific English, and works from a phone or laptop on Nigerian data

Pay and any stock options are discussed at offer. All open roles