Remote, anywhere in Nigeria · 20 hours a week, Monday to Friday, at times agreed with your manager · Salary and stock options · reports to The Chief of Staff
You'll lead customer care for members, sellers, organisations and partners: contact messages, leads, refunds with Finance, and the questions Nana couldn't answer, all in the team hub.
What you'll do
- Run the care rota and first replies within one working day
- Keep saved replies and help articles right, in our voice
- Pass refunds, data requests and safety concerns to the right team the same day
- Send Product the top reasons members wrote in, every week
What we're looking for
- 3+ years in customer support, with at least 1 leading or training others
- Writes warm, clear answers and stays calm with upset customers
- Organised: rotas, queues, follow-ups
- Lives and works in Nigeria, aged 18 or over, with a NIN and a Nigerian bank account
- Writes short, plain, specific English, and works from a phone or laptop on Nigerian data
Pay and any stock options are discussed at offer. All open roles